1. Eligibility for Returns

• You may return most items within [30 days] from the date of delivery.
• To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. It should not be damaged or altered in any way.
• Certain items, such as [e.g., personalized items, perishable goods, or hygiene-related products], are non-returnable. Please check the product description for any specific return restrictions.

2. How to Initiate a Return

• To start a return, please contact our customer service team at [contact email/phone number] within the return window. Please provide the following details:
  • Order number
  • Product(s) you wish to return
  • Reason for the return
• Our team will guide you through the return process and provide instructions on how to return the item(s).

3. Return Shipping Costs

• If the return is due to a defect or error on our part (e.g., wrong item, damaged product), we will cover the return shipping costs.
• For all other returns, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item(s).

4. Refunds and Exchanges

• Once we receive the returned item and inspect its condition, we will issue a refund to your original payment method. Please allow up to [7-14 business days] for the refund to appear in your account.
• If you prefer an exchange instead of a refund, please specify the product you would like to exchange your item for. The item(s) must be of equal or lesser value to your original order.
• Please note that shipping fees are non-refundable.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately with photographic evidence of the damage or defect. We will arrange for a return and either issue a full refund or send a replacement, depending on your preference and product availability.

6. Non-Returnable Items

• Some products are not eligible for return due to hygiene reasons, customization, or other exceptions. These include:
  • [List of non-returnable items, e.g., personalized or engraved items, opened software, or downloadable products].
• Please review product descriptions carefully before making a purchase.

7. Exchanges and Store Credit

• In some cases, you may choose to exchange your item for a different size, color, or style, subject to availability. If an item is no longer in stock or you prefer another product, we will issue you store credit equivalent to the value of the returned product.

8. Exceptions and Special Cases

• We reserve the right to refuse returns that do not meet the above conditions or are received after the return window has expired. In these cases, the item will be sent back to you at your expense.

9. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [contact email/phone number].